1. Welcome to ADLT 610
Consulting Skills in Adult
Learning Environments
Class 1
August 30, 2010

2. Agenda
 Introductions
 Overview of the Course and Requirements
 Dusting off your blog accounts / logging onto the
class wiki
(http://www.consultingskills2010.pbworks.com)
 An Introduction to Process Consulting
 Phases of consulting
 Consulting roles
 Introduction to Process Consultation
 Ahead for Next Week: Decide on topic facilitation dates
and consulting project pairs

3. Course Requirements
Active Participation/Attendance (10 points)
Reflective Practice through Blogging (15 points)
Textbook topic presentations (20 points)
Who is the Client? Exercise (5 points)
Consulting Project (50 points)
• Contracting Memo (on wiki-5 points)
• Analysis of Data Collection Meeting (on wiki – 10 points)
• Assessment of the feedback meeting (on wiki – 10 points)
• Learning Integration Paper (hard copy, APA format, 25 points)

4. Phases of Consulting According
to Peter Block
Feedback, Engagement, Extension,
Entry, Discovery,
contracting dialogue
decision to implemen- recycle,
act tation terminate

5. Block’s assumptions about
consultant’s goals
Solve
Establish a
problems so
collaborative
that they stay
relationship
solved
Ensure that
attention is Secondary
given to both goal: Develop
technical client
problem and commitment
relationships

6. Roles of Consultants
 Expert
 Pair of hands
 Collaborative

7. What is process consultation?
“…creation of a relationship with the client
that permits the client to
perceive,
understand,
and act
on the process events that occur in the
client’s internal and external
environment in order to improve the
situation as defined by the client.” (p. 20)

8. More on process consultation
 “Philosophy about and attitude toward the
process of helping individuals, groups,
organizations, and communities.” (p. 1)
 Key philosophy: One can only help a human
system to help itself.
 Emphasis on process – how things are done is
as important or more important than what is
done